Cancellation, Return & Refund Policy

Thank you for shopping with us. We strive to deliver authoritative legal literature promptly and securely. Please review our policies regarding order cancellations, returns, and refunds below.

1. Order Cancellation

Because we process and dispatch orders quickly to ensure fast delivery, orders can only be cancelled within 1 to 2 hours of placement.

  • How to Cancel: Contact us immediately at hind.law@hotmail.com or call 020 24453920 (Monday to Saturday, 11:00 AM – 7:00 PM).

  • Processing: Eligible cancellations will be processed, and funds will be credited back to your original payment method within 5 to 7 business days.

  • Post-Dispatch: Once an order has been handed over to the courier service, it cannot be modified, re-routed, or cancelled.

2. Returns & Exchanges

Eligibility & Exceptions

Due to the dynamic nature of legal publishing, sales for the following categories are final and non-returnable unless the item arrives damaged, defective, or incorrect:

  • Notes & Study Guides

  • Bare Acts

  • Detailed Commentaries

  • Standard Textbooks

  • MCQ & Exam Preparation Books

Conditions for Approved Returns

If you receive a defective copy, missing pages, or an incorrect item, we are happy to assist with a replacement or refund under the following conditions:

  1. Condition: Returned books must be clean, unsoiled, unmarked, and in their original state.

  2. Availability: Replacements are subject to publisher stock availability.

  3. Shipping Costs: Return transit charges (via courier or postal service) are to be borne by the customer.

3. Orders Returned Due to Incorrect / Insufficient Address

Please double-check your shipping address before finalizing your order. If a package is returned to us by the carrier due to an incomplete, incorrect, or insufficient address, the order value will be refunded after deducting the non-recoverable operational costs:

  • Actual Outward Shipping Charges (Post/Courier fees)

  • 3% Bank Transaction Fee

  • ₹25 Packaging & Handling Fee

4. Refund Processing & Timelines

Refunds are processed using the original method of payment (Credit/Debit Card, Net Banking, UPI, or Digital Wallets).

  • Standard Timeline: Please allow 5 to 7 business days for the credited amount to reflect in your statement after the refund is initiated.

  • Note on Bank Delays: While we process approved requests immediately, final posting times depend entirely on your issuing bank’s settlement schedules.

5. How to Request Assistance

To request a return or report an issue with your delivery:

  1. Email us at hind.law@hotmail.com with your Order ID, Book Details, and a brief description (along with photos if the item is damaged).

  2. Our customer care team will guide you through the return process.

Customer Support Contact:

  • Email: hind.law@hotmail.com

  • Phone: 020 24453920

  • Operating Hours: Monday – Saturday | 11:00 AM to 7:00 PM IST